Privacy Policy

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Who we are 

At Luxx accident solutions, your privacy is important to us. This privacy policy explains how we collect, use and protect your personal information when you use our services or interact with our website. 

1 . Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address,      postal address.
• Vehicle Information: Vehicle registration, make, model,      and insurance details.
• Accident Details: Date, location, and circumstances of      the incident.
• Payment Information: Bank or card details, if      applicable for service payments.
• Website Usage Data: IP address, browser type, pages      visited, and interactions on our site.

We collect this information only when you provide it to us directly, or through your use of our website and services.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide our accident management services, including      claims handling, vehicle recovery, and repair coordination.
• To communicate with you regarding your claim, updates,      or service inquiries.
• To improve our services and website, including      analytics and customer feedback.
• To comply with legal and regulatory requirements.
• To prevent fraud and ensure security.

3. Sharing Your Information

We may share your personal information with:

• Approved repair networks and vehicle recovery providers      to manage your claim.
• Insurance companies and legal representatives when      necessary to process claims.
• Service providers who help us run our business, such as      IT support, analytics, and payment processors.

We do not sell your personal data to third parties.

4. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. Access to your data is restricted to authorized personnel only.

5. Your Rights

Under data protection laws, you have the right to:

• Access and obtain a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, where legally permitted.
• Object to or restrict certain processing of your data.
• Request portability of your data in a structured      format.

To exercise your rights, please contact us at [insert contact email].

6. Cookies and Website Tracking

Our website uses cookies to improve user experience, analyze website traffic, and provide personalized services. You can adjust your browser settings to refuse cookies, but some features may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies.

8. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Once no longer needed, your information is securely deleted or anonymized.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Luxx Accident Solutions

Email: Claims@luxxaccidentsolutions.com

Phone:  07751737281

Address: 167-169 Great Portland Street, London W1W 5PF, UK